All EU Orders Ship With IOSS!
We spent a good part of October and November experimenting with shipments from our UK warehouse (with Sarissa) to our EU-based customers with IOSS enabled and we have been very happy with the results.
IOSS (Import One Stop Shop) is a system by which we pay the VAT on orders made through our site directly to the countries that the orders are going to.
There have been a few mix-ups (typically at the local post office level as they learn about IOSS), but they've been relatively rare. The vast majority of orders arrived quickly and with no VAT or additional customs or handling charges.
So if you're an EU customer who has been wanting to take advantage of the free postage for any order over $50 USD we can now confidently say you should have no problems.
Do keep in mind that any order over 150 Euro value is not subject to IOSS so you may have to pay additional custom charges on receipt.