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Technical support

  • Lord Marcus
    Moderator

    Posting on behalf of the Atlantic Digital team:

    Greetings all,

    The purpose of this thread is to be the place to post issues you may have with any Atlantic Digital product.

    Reports should be formatted like the following example:

    Kit afftected: The Damned

    Part/s affected: 01.stl (or list mutliples, or a range)

    Scope of issue: File loads with errors

    feel free to add screenshots/any other accompanying information. 

    These three data points will allow the Atlantic Digital team to troubleshoot your issues and assist in getting you printing.

    The team at Atlantic Digital is committed to making your experience downloading, working with, and printing the files we produce as smooth and as high-quality as possible.

    McDougall Designs is a proud partner and retailer of Wargames Atlantic Products. Visit us at https://mcdougalldesigns.myshopify.com/

  • TV

    Kit afftected: The hoplites

    Scope of issue: All the unsupported parts, except the the bodies and 1 pair of musician arms.

    0 likes
  • Lord Marcus
    Moderator

    @Tonhel Vdh What issue are you having with the hoplites?

    McDougall Designs is a proud partner and retailer of Wargames Atlantic Products. Visit us at https://mcdougalldesigns.myshopify.com/

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  • TV

    @Lord Marcus lol, sorry, It seems I didn't finish my sentence. I meant that the unsupported parts were missing from the download.

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  • Lord Marcus
    Moderator

    @Tonhel Vdh Thanks the team is looking into this.

    McDougall Designs is a proud partner and retailer of Wargames Atlantic Products. Visit us at https://mcdougalldesigns.myshopify.com/

    0 likes
  • PS

    Hello, I have found some issues too:

    Kit affected:       Irish Chieftain
    Part/s affected:  body-without-puddle-for-multipart-unsupported.stl
    Scope of issue:  The file shows a size of 0.

    Kit affected:      Halfling Hero Sor Paddock Tidebank
    Part/s affected:  supported-full-body-halfling-withoutpuddle-11.stl
    Scope of issue:  The file is empty.

    With a lot of unsupported files throughout all the zip files I get a strange error message in Print 3D:

    Error message is "cannot be loaded, error code: 0x80004005"

    From the internet I have learned that it could be kind of a compatibility issue or a general windows error code for an unspecified error, whatever that means. The good thing is that only unsupported files are affected. Has somebody else similar problems?

    Viribus Unitis

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  • Lord Marcus
    Moderator

    @Peter Schmidt 

    The error code you are getting in print 3d. When you try to open the files in another slicer like lychee or chitubox, are you getting anything similar?

    Ive let the team know about your two reports re: halfling hero and Irish hero

    McDougall Designs is a proud partner and retailer of Wargames Atlantic Products. Visit us at https://mcdougalldesigns.myshopify.com/

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  • AP

    Hi found the following when printing out the unsuppoted Italien Tankette 6 part kit

    Kit affected:       Italien Tankette
    Part/s affected:  6 part kit unsupported.
    Scope of issue:  the labled 6 part kit is 13 pieces???

    Right hand exhaust is only joined to the body by the support bracket so is liable to break off.

    2 small pieces labled smallwindow and smallwindow-1 exist but seemingly have no place on the model

  • Lord Marcus
    Moderator

    @Andy Phillips Thanks Andy. I'll get that sent to the team so they can take a look.

    McDougall Designs is a proud partner and retailer of Wargames Atlantic Products. Visit us at https://mcdougalldesigns.myshopify.com/

  • AP

    Hi,

    Errors in the gurkhas set, in the ottoman heads and Dux.

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  • Lord Marcus
    Moderator

    @Alex Pil hi. Could you please use the format in the first post on this thread? give me any other information you can that I can pass along to the team for remediation?

    McDougall Designs is a proud partner and retailer of Wargames Atlantic Products. Visit us at https://mcdougalldesigns.myshopify.com/

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  • AP

    Ok, 

    Kit afftected: Gurkhas

    Part/s affected: gurkha-unsupported-files-multipart-body1 & 2 & 3 & 4& 5

    Scope of issue: impossible to load the files

     

  • JM

    Kit afftected: The Damned

    Part/s affected : The Damned Supported Multipart

    Scope of issue: Missing Files

     

    Missing the machine gun and the chainsaw arms. May be a few more. The name of the files should really be updated to make navigation easier.

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  • Lord Marcus
    Moderator

    @Alex Pil what slicer are you using? do you get an error message? Screenshots?

     

    Please and thank you.

     

    Remember, more information is better than less

    McDougall Designs is a proud partner and retailer of Wargames Atlantic Products. Visit us at https://mcdougalldesigns.myshopify.com/

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  • Lord Marcus
    Moderator

    @Jean-Sébastien Marcoux thanks. I'll let the team know. File naming conventions we're covered in the latest update

    McDougall Designs is a proud partner and retailer of Wargames Atlantic Products. Visit us at https://mcdougalldesigns.myshopify.com/

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  • Lidless Eye

    Kit afftected: Farm Animals

    Part/s affected: Chickens, Ducks, Cats

    Scope of issue: Scaling: I'm not an expert on farm chickens/ducks, but these animals seem very oversized compared to the Historicals in the range and other miniatures for Farm Animals I have from Renedra and Reaper.  I think a scaling of about 75% puts them more accurate, but the chickens and ducks feet are very fragile at that size.  Perhaps puddle bases would help with that, or a slight thickening.

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  • cv

    issue with unsupported parts of the grognard sergent. unable to open with microsoft 3d builder

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  • Lord Marcus
    Moderator

    @crispin vasquez do you receive any error message?

     

    Have you tried opening with lychee slicer or chitubox?

    McDougall Designs is a proud partner and retailer of Wargames Atlantic Products. Visit us at https://mcdougalldesigns.myshopify.com/

  • DW

    Kit Affected: Kobolds (30/11/2022 update)
    Part/s affected: All
    Scope of issue: No pre-supported models.

    Kit Affected: 3D Printable Alien Heads
    Part/s affected: Heads 21, 27, 28, 29, and 30
    Scope of issue:     No pre-supported versions.

    0 likes
  • Lord Marcus
    Moderator

    @Desmond Woolston updated on kobolds as of 2 minutes ago. 

    We apologize for the mix up.

    The team is checking the alien heads now

    McDougall Designs is a proud partner and retailer of Wargames Atlantic Products. Visit us at https://mcdougalldesigns.myshopify.com/

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  • Lord Marcus
    Moderator

    @Desmond Woolston Kobolds update has been confirmed. supported and unsupported zips are now available.

    Re: alien heads: It looks like supported files are present. Could you please clarify?

    McDougall Designs is a proud partner and retailer of Wargames Atlantic Products. Visit us at https://mcdougalldesigns.myshopify.com/

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  • DW

    @Lord Marcus Heads 21, 27, 28, 29, and 30 are missing from the presupported list. They are in the unsupported list.

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  • Lord Marcus
    Moderator

    @Desmond Woolston Thanks for the additional info. I'll get that over to the team for fixing.

    McDougall Designs is a proud partner and retailer of Wargames Atlantic Products. Visit us at https://mcdougalldesigns.myshopify.com/

    0 likes
  • KT

    Kit affectedL The Damned

    Parts: Single piece figures

    Lychee is reporting many of the figures having unfixable errors, when printed out several of the kneeling figures are missing a foot and some of the more fragile weapons/extremities on other figures are severely bent.

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  • DS

    Kit afftected: Japanese Peasants

    ISSUE 1
    Part/s affected: 
    body_28
    body_30
    body_32
    body_34
    body_37

    Scope of issue:
    Unable to import to either Blender or view in Meshmixer, loads in Chitubox though.

    ISSUE 2
    Part affected: 
    head_8

    Scope of issue:
    Unoptimized (2.5 million trigs atm)

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  • MD

    Supposedly there are new files in my library, but when I navigate there there's nothing. Not even the previous batch.

     

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  • Red Bee

    @Mark Dewis ooh I know this one! In your library, click on the Purchases (it's a drop down, just not all that clear) got my tribes, then click Atlantic Digital, and they should all be there.

     

    If your just joining the tribe, for some reason it seems to take a while for My mini factory to update the Tribes page (took a few days for my personally), but once that page is updated you'll get the files as soon as they are posted. 

  • DS

    Kit affected:
    Necromancer

    Parts affected:
    necromancer-unsupported-files-fullbody-withpuddle-nercomancer4
    necromancer-unsupported-files-head
    necromancer-unsupported-files-multiparts-necromancer4-1
    necromancer-unsupported-files-multiparts-rarmoutstretchedcastin
    necromancer-unsupported-files-multiparts-ramscythe
    necromancer-unsupported-files-fullbody-withoutpuddle-necromancer1
    necromancer-unsupported-files-fullbody-withpuddle-necromancer1
    necromancer-unsupported-files-fullbody-withoutpuddle-necromancer2
    necromancer-unsupported-files-fullbody-withpuddle-necromancer2
    necromancer-unsupported-files-fullbody-withoutpuddle-necromancer3
    necromancer-unsupported-files-fullbody-withpuddle-necromancer3

    Scope of issue:
    Unable to import to either Blender or view in Meshmixer, loads in Chitubox though.

    0 likes
  • MPR

    Kit afftected: BritishPolice1890

    Part/s affected: Arm01l.stl, Arm02l.stl, Arm03l.stl, Arm03R.stl. Arm05L.stl,  Arm05r.stl, arm06L.stl, Head01.stl,  Head02.stl, Head03.stl, Head04.stl, Head05.stl - all in the UnsupportedMilt-partFigureFiles/Multi-partFigureFiles folder

    Scope of issue: Oversized :-).. I know they are meant to be the long arm of the law - but surely not this long

    0 likes
  • Lord Marcus
    Moderator

    @Keith Tait are you printing pre-supports or supporting the unsupported versions? all pre-supports don't work for all printers. What are your settings?

    @David Sjöblom can I get a screenshot of any error message you recieve when attempting to load into the stated programs. It may help the sculpting team fix the issue.

    @David Sjöblom same comments as above for your necromancer report

    @Mr Paul R Golder screenshots and any other supporting information please. Are you just loading them into 3dbuilder? Sometimes 3dbuilder loads in with the scale pre-set to CM instead of MM. 

     

    Thank you all for your reports, they will be addressed.

    McDougall Designs is a proud partner and retailer of Wargames Atlantic Products. Visit us at https://mcdougalldesigns.myshopify.com/

    0 likes
  • MPR

    @Lord MarcusArm01L import into 3d Builder

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  • MPR

    @Keith Tait @Lord Marcus  

    I am getting errors on the DeathFields unsupported bodies 1.stl, 3.stl, 4.stl, 7.stl, 8.stl, 14.stl, 16.stl, 19.stl. 20.stl, 21.stl, 22.stl Error from 22.stl

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  • DS

    @Lord Marcus im not getting any errors, just imported objects with 0 triangles. i can open them in Chitubox and export as STL from there and then it works fine. and its only the listed ones it affects, all other files work fine.

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  • Red Bee

    Sett affected: The Unsupported Security AI / unsupported Full Figure

    Piece affected : Fullboddy02

    Issue: contains all three full body models

     

    Opened in Lychee Slicer

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  • Red Bee

    Set affected Deathfields Security AI Supported Multi-partfigurefiles

    Piece affected -Arm01L

    Issue: contains multiple arm models in file

     

    Opened Lychee Slicer

    Subnote: it would be really nice if the folders had unique names. I down loaded the Victorian Cops, Ai Security, and Human Security at the same time and had to figure out which was which by opening them in the slicer

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  • Red Bee

    Set Affected: Death Fields Arena Security/ supported/ SupportedMulti-partfigure

    Piece Affected: _Boddie01.stl

    Issue: multiple Body models instead of one

     

    Opened Lychee slicer

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  • Red Bee

    Set affected: Death Fields Arena Security / UnsupportedMulti-partFigureFiles

    Piece affected: Arms10R.stl

    Issue: lots of extra models in this piece

    Opened Lychee Slicer

     

    0 likes
  • Lord Marcus
    Moderator

    Arena security and security AI have had folders updated.

    Other reported issues are still being worked on

    McDougall Designs is a proud partner and retailer of Wargames Atlantic Products. Visit us at https://mcdougalldesigns.myshopify.com/

    0 likes
  • JP

    Kit affected: Napoleonic russians.

    Missing option: bodies without heads without puddle bases.

    Complete figures without puddle bases are there, but not the headswap versions.

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  • MPR

    Kit afftected: Napoleonic Camp Followers

    Part/s affected: UnsupportedFullFigureFiles/PuddleBases/Body_04.stl

    also Camp Followers Napoleonics\UnsupportedMulti-partFigureFiles\PUDDLE - all bodys

    Scope of issue: Will Not load into 3dBuilder or Cel Robox AutoMaker

    0 likes
  • EJ

    Kit afftected: Monks

    Part/s affected: Puddle Body 13 and 10, Haven't checked the others

    Scope of issue: Large voids / resin traps in the figure.

    0 likes
  • Lord Marcus
    Moderator

    @Eric Jackson the team was notified of these and I am told a fix is being worked on.

    McDougall Designs is a proud partner and retailer of Wargames Atlantic Products. Visit us at https://mcdougalldesigns.myshopify.com/

    0 likes
  • AM

    Kit affected: Classic Fantasy Caravan

    Parts affected: Horse01-04.stl

    Scope of issue: Not had one sucessful print in two tries, Sliced in Chitubox, printed on Elegoo Mars 3

    These images are from the second attempt at printing and include some extra supports auto added by Chitubox. The first attempt was only one horse, result exactly the same as that seen in the last two pictures.

    Shields are from another source and printed fine.

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  • FA

    @Anthony Miles I would suggest to start with the unsupported horse, rotate it 30 to 45 degrees to the side and use auto supports. Or wait for the corrected files, with better supporting. The file as it is now has more than a few mistakes. Take the right hindleg's hoove of horse06 for example.

    The flat of the hoove is almost perfectly paralel with the floor and it only has one single support right in the middle. The drag of the resin will, more often than not, tear off the hoove's first layer from the support... and the whole leg is going to fail. The horse05 has the same troubles. Have not loaded the other horses... 

  • AM

    @Francisco Alonzo Thanks, glad it's not just me then.

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  • Lord Marcus
    Moderator

    @Francisco Alonzo @Anthony Miles the team has been alerted.

     

    @Anthony Miles what are your settings? That looks like potentially an exposure issue

    McDougall Designs is a proud partner and retailer of Wargames Atlantic Products. Visit us at https://mcdougalldesigns.myshopify.com/

    0 likes
  • EJ

    @Lord Marcus When a pack gets fixed how will we know? Through a message on MMF or some other way?

    0 likes
  • MD

    When they've updated a set (i.e. new versions of the files are uploaded) there's been a MMF message to your inbox, yes.

    0 likes
  • MH

    Models: Female French Resistance
    Reference: https://www.myminifactory.com/object/3d-print-female-french-resistance-268885

    Just finished a print of the Supported bodies of the French Revolutionaries. Unfortunately there does not appear to be sufficient supports for the heads. Some of the lower jaws are getting cutoff and producing some rather disturbing results.

    To repair my models I will likely reprint just the heads and attach them, but upon inspection of the STL's named _BODY_12, _BODY_13, _BODY_14, _BODY_15, _BODY_16, _BODY_17, _BODY_18, _BODY_19, _BODY_20, _BODY_21, _BODY_22, and _BODY_23 I am not seeing adequate support for the lower jaw and it appears to just be free floating in several instances.

  • Lord Marcus
    Moderator

    @Eric Jackson The team will notate the fix in the next MMF post after the fix goes live.

    @Mike Henthorne reported to the technical team. thank you!

     

    McDougall Designs is a proud partner and retailer of Wargames Atlantic Products. Visit us at https://mcdougalldesigns.myshopify.com/

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